Will Serve Permit Process
What is the Will Serve Permit Process
The Will Serve Permit Process (Permit Process) is the mechanism to verify that ETWD can serve domestic, sewer, and/or irrigation and fire services to a commercial site. The commercial site will typically add or change specific services depending on the site’s use type and requirements. The Permit Process allows both ETWD and the commercial tenant to formally explore the extent of the commercial project as it relates to ETWD-provided services.
Who Is Required to Undergo the Permit Process?
Any commercial tenant performing new construction or remodeling on a commercial site is required to enter into this process. All five cities ETWD serves contain a building permit contingency for this process. Completing the Permit Process with ETWD results in a release letter to the City Building Division.
How Long is the Permit Process and What Are the Steps?
The Permit Process has three main phases, as follows:
- Plan Check Phase
- Construction Phase
- Close-Out Phase
There are fees associated with the Plan Check and the Construction Phase. Each fee is assessed during its respective phase. Sometimes, a fire flow test is required by OCFA. In that case, a separate fee is required. Fire flow testing is typically conducted during the plan check phase to inform the design. The process for requesting a fire flow from ETWD is further explained here.
The entire Permit Process length largely depends on the project’s construction and schedule as they relate to ETWDprovided services.
Plan Check
The Plan Check Phase consists of entering into a formal contract between ETWD and the Owner to begin the entire Permit Process. During this time construction plans are reviewed, easement/quitclaim documents are created, and plan check fees are established. The end results are signed Construction plans by the ETWD District Engineer and the preparation of construction activities.
Prepare & Submit
- Complete the Initial Plan Check Questionnaire, linked here.
- Prepare a set of ETWD-Specific construction plans, per Plan Submittal Requirements below.
- Produce the Full Title Guarantee indicating the property owner responsible for easements/quitclaims.
Plan Review
- ETWD creates a Project Name and Work Order number.
- ETWD creates the Will Serve Letter.
- Both ETWD and Owner sign the Will Serve Letter.
- ETWD Engineering Dept reviews construction plans.
- Upon incorporation of all comments from ETWD, submit a final version of plans for District Engineer signature.
- Owner produces Easement/Quitclaim exhibit documents as necessary.
Plan Approval
- Pay the PC&I fee balance, instructions found here
- District Engineer signs construction plans.
Construction
The Construction Phase consists of preparing for, performing, and completing construction of ETWDrelated facilities. Prior to construction start, ETWD reviews contractor insurance documents, reviews material submittals, holds a preconstruction meeting, and assesses Capital Facilities Fees. After construction begins, ETWD conducts inspections, and the Owner submits construction as-built drawings.
Prepare & Submit
- Submit contractor material submittals for review and approval to
This email address is being protected from spambots. You need JavaScript enabled to view it. per Material Submittal Requirements below. - Submit contractor Insurance documents to
This email address is being protected from spambots. You need JavaScript enabled to view it. . Insurance must meet ETWD minimum requirements per the link here
Construction Start
- ETWD holds a pre-construction meeting with the owner.
- Once plans are signed by ETWD, all submittals are approved, insurance is approved, and preconstruction meeting is conducted, construction is permitted to begin on ETWD related facilities.
- Pay Capital Facilities Fees (CFF), due prior to completing the Close-Out Phase, instructions found here
Construction Finish
- Construction on ETWD-related facilities are complete.
- Owner prepares and submits as-built drawings for ETWD review and approval.
Close-Out
The Close-Out Phase consists of finalizing and administratively closing the project. During this time asbuilts are reviewed, construction final inspection is performed, a Dedication of Facilities document is signed, services are transferred, new meters are delivered, and the respective City Building Division is notified. Note that the need for water meter and backflow devices is project-specific and varies depending on the type of improvements requested.
Final Inspection
- Owner requests and ETWD conducts a final inspection.
- ETWD reviews and approves the construction as-built drawings.
Meter Delivery
- Complete Commercial Service Application for meter service transfer, instructions found here.
- Coordinate meter(s) delivery with ETWD Inspector.
- Coordinate backflow device testing and notify ETWD Cross Meter Delivery Connection Specialist Steve Wingen at
This email address is being protected from spambots. You need JavaScript enabled to view it. .
Project Completion
- CFF are due prior to granting water to the site, as indicated in the Construction Start section of the flow chart.
- ETWD records Quitclaim and Easement documents.
- ETWD notifies your City s Building Division of project completion status.
Plan Submittal Requirements
For plan review include the following documents:
- ETWD specific notes found on our website here, including the District Engineer signature block.
- All plumbing, civil, irrigation/landscape, yard piping plans showing all changes to sewer, water, irrigation, and fire services.
- ETWD standard details as applicable. Details can be requested from
This email address is being protected from spambots. You need JavaScript enabled to view it. until standards are published on our website. - Plumbing plans shall indicate meter size and show all internal backflow devices.
- Plumbing plans shall indicate quantity and location of fixtures units, GPM requirement, and determination of grease interceptor size.
- Plan set shall be ANSI D (22”x34”) size.
ETWD does not have a specific title-block at this time.
Material Submittal Requirements
For material submittal review please prepare the material submittal package to include the following:
- Material Submittal package shall be grouped by Standard detail.
- Material Submittal package shall contain a transmittal sheet indicating the ETWD project Work Order number (WO XXX-XXXX) and ETWD project name. This information is typically found on the title block of the approved plans.
- For each Standard Detail group, provide a cover sheet indicating the items submitted therein and the ETWD standard detail the group represents (i.e. All items are for W N”, All items are for WP ).
- ETWD understands that some items are used for multiple standards; however please duplicate said items to maintain an organized material submittal package.
- For material data sheets, indicate which sizes are being submitted on (i.e. highlight or circle the 8 pipe, 10 Gate Valve, MJ x PO option valve, etc.) to clarify what item will be provided.
Capital Facilities Fees Calculations
Capital Facilities Fees (CFFs) are Fees assessed if the tenant improvement requires further water and sewer system capacity and/or if the meter size increases. CFFs pay for the lifetime capacity and maintenance of the sewer and water systems. Sometimes called impact fees , they are made up of three sub-fees: Sewer Collection Charge, Water Supply Charge, and Meter Charge. The CFFs are due to ETWD before the services are finalized. Most often CFFs are calculated based on square footage and use-type however there are instances where number and type of rooms or number of seats are used. The District’s Rules and Regulations explains in detail how to calculate the CFFs, found . In addition to the calculations in the link, below are two different Tenant Improvement (TI) example CFF calculations:


Frequently Asked Questions (FAQs)
All Capital Facilities Fees are found on our website here
ETWD does not publish the Plan Check & Inspection Fees however they are based on 8.0% of estimated construction costs.
The fee depends on the size of meter. Meter purchasing fees are found on our website here.
No, the Owner is responsible for hiring a contractor.
No, ETWD does not maintain a list of required or recommended a contractor.
No, a credit for historical tenants is not given, however downsizing or removing a meter will be credited against the Capital Facilities Fees.
Please prepare your plans in accordance with the Plan Submittal Requirements section above and when ready, submit to the Engineering Department at
Yes, please prepare your construction plans per the Plan Submittal Requirements section above.
Construction on ETWD-related facilities is not permitted until the ETWDconstruction plans are signed by the District Engineer, a preconstruction meeting is held with your contractor, insurance documents are approved, and the material submittals are approved.
The Plan Check component can take several weeks to several months depending on the size and complexity. The Construction component is driven by project complexity and the Owner-selected contractor.
Each plan review cycle can take up to 10 business days, depending on staff availability and project complexity.
Each project is different. Fees are determined twice during the entire Permit Process. The first is in the Plan Check Phase, called “Plan Check and Inspection Fee” or “PC&I”. The second is during the Construction Phase, called the “Capital Facilities Fee” or “CFF”. At a minimum, a $800 “Plan Check and Inspection Fee” is assessed at the start, as stated in the above diagram.
ETWD land plots are added or removed via an Easement or Quitclaim document depending on the project. These documents require the legal land owner’s approval. The legal land owner or entity is stated in the Full Title Guarantee.
Visit our website for more information here and contact the ETWD Cross Connections Specialist Steve Wingen at
Your contractor installs the meter(s), however ETWD will deliver the meter(s) when the contractor has the service prepared to receive it. This installation is observed by the ETWD inspector. Meters will not be provided to the contractor prior to this time.
Yes, please see the Plan Submittal Requirements section
Please see the Material Submittal Requirements section above.
Please consult the Engineer who designed your project to provide the recommendation of meter size. ETWD does not perform this calculation nor will ETWD provide a recommendation.
ETWD uses 3/4", 1”, 1-1/2”, and 2” meter sizes only.
ETWD does not provide meters larger than 2”. ETWD will only supply multiple quantities of the same size meter. I.e. (2) 1-1/2” meters, (3) 1” meters, etc. Different sized meters are not permitted. Should your calculations show you need a 3” meter or larger, consult with your Engineer/Designer to provide multiple smaller sized meters to match your required flow rate